To ensure the smooth running of the workshop and associated Service Technicians’ work. This role is central to keeping people happy and things moving so will suit someone who is equally comfortable dealing with people as getting tasks done.
Dealing with customer requests and the resulting administration and allocation of work within the Service department as well as liaising with the Sales and Parts departments as required.
Ensuring that customers receive excellent levels of service and are kept informed of job timings and progress; ensuring they feel valued and informed throughout their dealings with Tuckwells.
Supporting the team of technicians including supervising and coaching them with their tasks, assisting with tasks and mentoring and training as required.
Ensuring workshop efficiency and profitability and that repairs are completed correctly using the correct company processes and safety guidelines.
Processing invoices and credits for the workshop.
Skills and Qualifications
The company will provide:
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