Service Coordinator

  • ROLE: Service Coordinator
  • LOCATION: Stockbury, Sittingbourne
  • JOB TYPE: Permanent, full time
  • HOURS: 40 hours
  • REPORTS TO: Service Manager
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To apply for this position please send us your CV and a covering letter by clicking the ‘Apply now’ button below.

The Role

To work closely with the Service Manager to ensure a smooth running, efficient workshop and happy customers.

Responsible for workshop admin including booking jobs and monitoring their progress, keeping customers updated and introducing/updating and maintaining processes.

Covers the Service Manager for annual leave and during busy periods.

Essential Duties:

Customer Experience and Workshop Planning.

  • Answering incoming calls, dealing with queries or directing to the relevant service manager
  • Keeps customers informed of job timings and progress and any major increase in bill totals.
  • Keeps customers informed of site visit dates and times.
  • Makes post repair follow-up calls.
  • Actively gathers data about repairs prior to an engineer’s visit.

Workshop Efficiency and Profitability.

  • Checks all completed jobs to ensure they are complete and accurate for both parts and labour.
  • Inputs work order repair stories.
  • Processes both invoicing and credits for the workshop.
  • Ensures all warranty forms are with the warranty manager in the required time.
  • Ensures all retail WIP is no older than 30 days.
  • Manages all WIP
  • Aids the service manager with work scheduling.
  • Collates and inputs engineers’ hours on a daily basis.

Other Duties – In conjunction with Service Manager.

  • Ensures that service processes, policies and guidelines are followed and applied safely.
  • Shares daily discussions with the service manager to review the workshop performances and to address any specific issues.
  • Shares weekly/monthly discussions with the service manager to analyse profitability, labour utilisation etc to maintain an efficient and profitable workshop.

Skills and Qualifications

  • An excellent ability to communicate effectively with a variety of people
  • Well organised and unflappable
  • A good level of IT literacy and a competent user of Microsoft based Applications (Excel, Word).
  • Good time management.
  • Self-motivated to get things done

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

Apply Now
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