Regional Aftersales Manager (Golf & Turf)

  • ROLE: Regional Aftersales Manager – Golf & Turf
  • LOCATION: Field Based
  • JOB TYPE: Permanent, full time
  • REPORTS TO: Group Aftersales Manager
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To apply for this position please send us your CV and a covering letter by clicking the ‘Apply now’ button below.

The Role

This is a new role introduced to maximise the Golf and Turf areas of our business. The successful candidate will be responsible for delivering and implementing a shared vision and common goals/ processes in three depots across Herts, Essex and Kent. They will help achieve consistently high standards and will build, develop and unite the Golf and Turf teams.

Essential Duties

  • Lead, supervise and coach three Outlet Service Managers to enable them to effectively manage their own teams.
  • Ensure the delivery of high standards in the Parts and Service departments and showrooms
  • Implement and maintain effective processes to deliver the Strategic Business Plan which focuses on Customer Satisfaction, Employee Satisfaction and Aftersales growth.
  • Manage relationships with suppliers and make post-sale visits to customers to build relationships, introduce the aftermarket portfolio and to understand their individual needs so they can be met.
  • Analyse data to identify business opportunities and maintain service levels.
  • Actively promote Aftersales services and be responsible for the growth of package sales.
  • Support the creation of annual department budgets.
  • Deliver annual Parts/ Service department performance aligned with the Company financial and operational objectives.
  • Responsible for Key Supplier KPIs.
  • Monitor training needs and set appropriate training goals within budget.
  • Ensure compliance of Aftersales equipment, including tools and facilities

Skills & Qualifications

  • 2 years Golf or Turf industry experience is essential
  • Experience of managing a Parts and /or Service department and a good understanding of financial principles relative to Parts and Service
  • Familiar with John Deere and competitive products.
  • A knowledge of dealer database software
  • Proven track record of addressing and resolving problems in a timely manner.
  • A valid driving licence is essential along with being comfortable with high volumes of driving
  • Able to self motivate and manage a remote team

The company will provide:

  • Salary, paid monthly
  • Company pension scheme
  • 23 days paid holiday plus bank holidays
  • Employee Assistance Programme free for employees and their household members (over the age of 16).
  • Free parking onsite

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

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