Current Vacancies

The Role

Reporting to the Service Manager, the main purpose of the job is to be able to carry out high standard diagnostics, servicing and repairs to agricultural equipment for new and existing customers.

This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.

Essential Duties

• Service and maintain John Deere and other agricultural equipment to the manufacturers’ specifications.
• Repair and service machines to the agreed work plan to bring them up to the required standards.
• Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer. 
• Ensure due care is given to customer and company property.
• Provide the best possible levels of customer service at all times.

Skills and Qualifications

• Experience – knowledge and experience of a variety of machinery ideally, construction, agricultural, industrial or commercial vehicle based machines. Use of field based diagnostic tools and equipment is essential.
• Relationship Builder – ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
• Communication – ability to effectively communicate both internally and externally. 
• Present a professional image at all times.
• A valid driving licence is essential.

 The company will provide:

• A competitive salary 
• Company pension scheme  
• Paid holiday plus bank holidays. 
• Full support and product training where necessary
• Company van, laptop, mobile phone and PPE
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for these positions please send your CV and a covering letter to joglesby@tuckwellgroup.com

Our primary business is agricultural and turf machinery sales plus after sales support including parts and service departments, with depots across Suffolk, Essex, Bedfordshire, Hertfordshire, East Sussex and Kent and an annual turnover of c£66m. 

The Role
An apprenticeship with us will give you the opportunity to learn the Service Technician’s role, dividing your time between a dedicated technical training school and the depot.  

Supported by a mentor, you will work on basic repairs of agricultural and/or turf equipment to gain hands on, practical experience.  You will also join additional online training to gain the necessary Service Certification by the end of the apprentice period. 

Essential Duties

• Performs basic service tasks & develops skills in removal, disassembly and reconditioning of components. 
• Assists Technicians as needed. 
• Reports weekly to a mentor or Service Manager regarding ongoing activities and progression. 
• Learns to maintain the condition of inventory, tools and equipment. 
• Learns to maintain a clean work area and performs work in a professional, neat and orderly fashion. 
• Learns to complete reports and forms required in conjunction with job assignments. 
• Participates in Service Training programs required for the development of skills and knowledge. 
• Follows all safety rules and regulations in performing work assignments. 

Skills and Qualifications

Apprenticeships are for anyone above the age of 16 who isn’t in full-time education.  We are looking for candidates who:

• Are motivated to learn and show a positive attitude
• Are keen to work in a team environment
• Have a knowledge of basic standard computer applications
• Can communicate effectively both internally and externally. 
• Present a professional image at all times.

 The company will provide:

• Apprenticeships are paid, details to be discussed at interview
• Paid holiday plus bank holidays
• Full support and product training
• John Deere Apprenticeship training (including travel expenses, meals and accommodation)
• Workwear and boots supplied
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for a Service Apprenticeship or an Apprenticeship in another area of the business, please click on the following here and complete the form to register your interest.

The Role:

We have a vacancy for an Agricultural Salesperson, based at our Framfield branch to sell agricultural equipment and services to new and existing customers ensuring customer relationship for a dedicated area.  The role is about making new contacts, building relationships and gaining the trust, loyalty and confidence of our customers as well as having good administrative skills and being able to operate a customer relationship management system.

Essential Duties:

• Represents the Dealership in the sale of machinery to customers in a defined sales area.
• Follows the sales process steps to achieve high sales performance using the sales tools available.
• Maintains current product knowledge on features and benefits of all equipment and services potentially saleable by the dealership and attends relevant sales training events
• Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods
• Monitors competitor activity and products and communicates to the sales management accordingly
• Manages new equipment field demonstrations.
• Executes goods delivery and follow up, according to internal processes.
• Builds strong and loyal relationships with defined sales area customers.
• Monitors trends in customers’ business activities and timely communicates to management.
• Uses support from Sales Specialist when required.

Skills & Qualifications:

• 2+ years’ equipment sales experience preferred
• Good knowledge of agricultural equipment and farming operational practices
• Ability to use standard computer applications, internet functions and sales tools
• Ability to analyse and interpret internal reports
• Excellent customer relationship skills including making new contacts, building relationships and gaining the trust, loyalty and confidence of our customers
• Ability to work extended hours
• Good admin skills
• Experience of a customer relationship management system.

 The company will provide:

• Salary, paid monthly
• Company pension scheme  
• Paid holiday plus bank holidays
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for this position please send your CV and a covering letter to joglesby@tuckwellgroup.com.

The Role

To facilitate a smooth-running workshop by co-ordinating the service team and their workload.

Using good people skills and technical ability, you will need to keep the Service Manager informed of how jobs are progressing at the same time as providing guidance, instruction and direction to the team.  Excellent communication and a calm approach will help ensure customer satisfaction and repeat business.

Essential Duties

Technician Duties:

• Performs diagnostics and repairs on agricultural equipment, including AMS products.
• Completes all reports and administration required for work assignments (job cards – DTAC case – time sheets, etc.).
• Maintains a clean work station, assists with overall workshop organization and correct use of tools and vehicles.
• Follows all safety rules and regulations in performing work assignments.
• Actively participates in training programs required for the development of skills and knowledge.
• Performs diagnostics and repairs in the field when required.
• Performs pre-delivery set up on new or used equipment.
• Supports Product Specialists when required.
• Mentors apprentices.

Team Leader Duties:

• Distributes workload to the team according to engineer competencies.
• Maintains workflow progression by supporting the team with pre-work preparations.
• Makes regular contact with the team to ensure prompt and accurate customer service.
• Monitors workflow and progress of jobs. 
• Regularly provides progress reports to the Service / Aftersales Manager.
• Inspects and signs off work completed by the team within their AOR ensuring High work standards
• Carries out extra duties as required by the service manager to assist in the smooth running of the department.
• Fills in for the Service/ Aftermarket Manager in his absence by taking telephone calls, distributing workload.

The company will provide

• Salary, paid monthly
• 23 days paid holiday plus bank holidays
• Performance related bonus
• Company pension scheme
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com

The Role

This is a new role introduced to maximise the Golf and Turf areas of our business. The successful candidate will be responsible for delivering and implementing a shared vision and common goals/ processes in three depots across Herts, Essex and Kent. They will help achieve consistently high standards and will build, develop and unite the Golf and Turf teams.  

Essential Duties

• Lead, supervise and coach three Outlet Service Managers to enable them to effectively manage their own teams.
• Ensure the delivery of high standards in the Parts and Service departments and showrooms
• Implement and maintain effective processes to deliver the Strategic Business Plan which focuses on Customer Satisfaction, Employee Satisfaction and Aftersales growth.
• Manage relationships with suppliers and make post-sale visits to customers to build relationships, introduce the aftermarket portfolio and to understand their individual needs so they can be met.
• Analyse data to identify business opportunities and maintain service levels. 
• Actively promote Aftersales services and be responsible for the growth of package sales.
• Support the creation of annual department budgets.
• Deliver annual Parts/ Service department performance aligned with the Company financial and operational objectives. 
• Responsible for Key Supplier KPIs.
• Monitor training needs and set appropriate training goals within budget.
• Ensure compliance of Aftersales equipment, including tools and facilities

Skills & Qualifications

• 2 years Golf or Turf industry experience is essential
• Experience of managing a Parts and /or Service department and a good understanding of financial principles relative to Parts and Service 
• Familiar with John Deere and competitive products. 
• A knowledge of dealer database software 
• Proven track record of addressing and resolving problems in a timely manner.
• A valid driving licence is essential along with being comfortable with high volumes of driving
• Able to self motivate and manage a remote team

The company will provide:

• Salary, paid monthly
• Company pension scheme  
• 23 days paid holiday plus bank holidays
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

The Role

We are looking for an experienced sales professional to cover our South East territory.  You will target local authorities and commercial turf machinery users to build relationships and enable sales.

Working within your own territory but as part of a wider sales team, you will offer an extensive portfolio of premium brands including John Deere, to new and existing customers at the same time as helping to strengthen our great reputation within the industry.

Essential Duties

• Create and maintain relationships with all local authorities, professional machinery operators and businesses to ensure we are the preferred supplier in your area
• Advise on machinery types, suitability and options
• Arrange demonstrations and deliveries directly or with the sales support team
• Achieve sales targets in line with the annual team strategy
• Create material for our media and marketing team to promote our business
• Keep up-to-date with all available products including competitor brands
• Be aware of the value of new and used equipment within the industry
• Work with the demo team to ensure equipment suitability
• Assist in maintaining stock availability and minimising used and aged inventory
• Create quotations and manage pricing to maximise sales opportunities
• Use CRM to log all enquiries, opportunities and contacts
• Assist with open days and regional shows

Skills and Experience

• A full, clean driving licence (and trailer licence desirable)
• Willing to be flexible with hours to maintain our level of service in busy times
• Regional knowledge of turf machinery users
• Turf machinery experience
• Sales experience
• Computer literacy including MS office and CRM

The company will provide

• Salary, paid monthly
• 23 days paid holiday plus bank holidays
• Performance related bonus
• Company pension scheme
• Career progression opportunities
• Vehicle for business and personal use, laptop, ipad, phone
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com

The Role

This new role has a specific focus on our Vaderstad machinery, new and existing.  Responsible for the build-up of over 40 new machines per year, you will work through the entire process from machine arrival, build, checking and PDI through to following the machinery to the farm and liaising with the customer to ensure their satisfaction.  You will also liaise with customers about their existing Vaderstad machines, proactively working with them on their aftersales requirements.

Machines you’ll work on will include rapid drills, topdowns, carriers and tempo drills to name a few.

The role reports to the Demonstrations Manager who is based at the Dunmow Depot.

Essential Duties

• Yard based build-up of machines from kits
• Checking the quality and accuracy of each build to ensure they are ‘work ready’
• Responsible for PDI and sign off
• Liaising with the existing Demonstration and Optimisation Team to ensure high quality machines and a smooth transition and delivery
• Visits to customers (in conjunction with the Optimisation Team) when their machinery is delivered
• Ability to manage own workload
• Provide the best possible levels of customer service at all times
• To be seen internally as ‘the knowledge hub’ for Vaderstad, sharing knowledge and troubleshooting to assist our workshop teams
• Proactively appraising customers’ existing machinery and offering advise along with hints and tips to enable them to get the best out of their machines.

Skills and Qualifications

• This role would suit someone who is happy working alone but who can also work as part of a team
• Excellent attention to detail and a meticulous approach
• A proactive, can-do attitude to problem solving
• Conscientious worker who takes a pride in their work and gains satisfaction in seeing a job well done
• Ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience
• Ability to effectively communicate both internally and externally
• Presents a professional image at all times
• Flexible approach to working
• A valid driving licence is essential
• Previous experience with machinery would be an advantage but Vaderstad training will be given.

The company will provide:

• Salary, paid monthly
• Company pension scheme
• 23 days paid holiday plus bank holidays
• Company van for business use
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com

The Role

We are looking for an experienced Administrator to fill this busy, customer facing role.  No previous Turf knowledge is needed as training will be given.

Responsible for the workshop administration including booking jobs and monitoring their process, keeping customers updated and introducing/updating and maintaining processes.

To work closely with the Service Manager to ensure a smooth running, efficient workshop and happy customers.

Essential Duties

• Answering incoming calls, dealing with queries/directing to the relevant person
• Keeping customers informed of job timings and progress, including any increases in bill totals and visit dates and times
• Making follow-up calls to customers
• Collating and inputting timesheets for the engineers on a daily basis
• Gathering data about repairs prior to an engineer’s visit
• Checking all completed jobs to ensure they are finished and accurate for both parts and labour
• Processing invoices and credits for the workshop
• Making sure all warranty forms are with the Warranty Manager within the required time
• Managing the Work in Progress (WIP) and making sure all retail WIP is no older than 30 days
• Helping the Service Manager with work scheduling
• Playing an active part in the introduction, transition to and support of a new online Service App.

Skills and Qualifications

• Proactive, flexible and robust attitude to work
• Able to deal with interruptions whilst keeping the flow of work moving
• IT savvy and a competent user of Microsoft based applications
• Able to remain calm under pressure
• Friendly and efficient with good time management skills
• Excellent communication skills with both customers and staff

The company will provide:

• Salary, paid monthly
• Company pension scheme
• 23 days paid holiday plus bank holidays
• Employee Assistance Programme – free for employees and their household members (over the age of 16).
• Onsite parking

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com

The Role

John Deere is renowned not just for its machinery, but also for its outstanding parts and service support. This apprenticeship concentrates on how to manage John Deere’s sophisticated parts systems, run a profitable retail environment, merchandise goods effectively, and understand the value of John Deere products and the importance of selling on quality rather than on price.

Supported by a mentor, you will work to gain hands on practical experience and also join additional online training.  

Skills and Qualifications

Apprenticeships are for anyone above the age of 16 who isn’t in full-time education.  We are looking for candidates who:

• Are motivated to learn and show a positive attitude
• Are keen to work in a team environment
• Have a knowledge of basic standard computer applications
• Can communicate effectively both internally and externally. 
• Present a professional image at all times.

 The company will provide:

• Apprenticeships are paid, details to be discussed at interview
• Paid holiday plus bank holidays
• Full support and product training
• John Deere Apprenticeship training (including travel expenses, meals and accommodation)
• Workwear and boots supplied
• Employee Assistance Programme free for employees and their household members (over the age of 16).
• Free parking onsite

To apply for a Parts Apprenticeship please click on the following here and complete the form to register your interest.