Location: We are recruiting for Agricultural and Turf Mechanics in the following locations:

  • Cromer Depot, Herts SG2 7QA
  • Maulden Depot, Beds MK45 2BG 
  • Ardleigh Depot, Essex CO7 7LG
  • Dunmow Depot, Essex CM6 1HD
  • Stockbury Depot, Kent ME9 7RD
  • Framfield Depot, East Sussex TN22 5RN
  • Ivychurch Depot, Kent TN29 0AL

Department: Service, reporting to the Service Manager
Salary:
Competitive dependent on experience
Job Type:
Full Time, Permanent

The Role

Reporting to the Service Manager, the main purpose of the job is to be able to carry out high standard diagnostics, servicing and repairs to agricultural equipment for new and existing customers.

This is a customer facing role which requires you to build strong customer relationships and deliver world class customer service.

Essential Duties

  • Service and maintain John Deere and other agricultural equipment to the manufacturers’ specifications.
  • Repair and service machines to the agreed work plan to bring them up to the required standards.
  • Inspect and test completed machines to ensure they are operating at expected performance levels, reporting any further defects or suspect conditions to the customer. 
  • Ensure due care is given to customer and company property.
  • Provide the best possible levels of customer service at all times.

Skills and Qualifications

  • Experience – knowledge and experience of a variety of machinery ideally, construction, agricultural, industrial or commercial vehicle based machines. Use of field based diagnostic tools and equipment is essential.
  • Relationship Builder – ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. To build and document knowledge of customers and their technical operations, feeding back any important information.
  • Communication – ability to effectively communicate both internally and externally. 
  • Present a professional image at all times.
  • A valid driving licence is essential.

 The company will provide:

  • A competitive salary 
  • Company pension scheme  
  • Paid holiday plus bank holidays. 
  • Full support and product training where necessary
  • Company van, laptop, mobile phone and PPE.

To apply for these positions please send your CV and a covering letter to joglesby@tuckwellgroup.com

Apply

Location: Various
Department: Service, reporting to the Service Manager
Salary: Apprenticeships are paid, details to be discussed at interview
Hours: 39 or 40 hours per week, depending on location
Job Type: Apprenticeship

If you would like to find out more about apprenticeships in other areas of our business please click on the link at the bottom of this page and complete the form to register your interest. 

Our primary business is agricultural and turf machinery sales plus after sales support including parts and service departments, with depots across Suffolk, Essex, Bedfordshire, Hertfordshire, East Sussex and Kent and an annual turnover of c£66m. 

The Role
An apprenticeship with us will give you the opportunity to learn the Service Technician’s role, dividing your time between a dedicated technical training school and the depot.  

Supported by a mentor, you will work on basic repairs of agricultural and/or turf equipment to gain hands on, practical experience.  You will also join additional online training to gain the necessary Service Certification by the end of the apprentice period. 

Essential Duties

  • Performs basic service tasks & develops skills in removal, disassembly and reconditioning of components. 
  • Assists Technicians as needed. 
  • Reports weekly to a mentor or Service Manager regarding ongoing activities and progression. 
  • Learns to maintain the condition of inventory, tools and equipment. 
  • Learns to maintain a clean work area and performs work in a professional, neat and orderly fashion. 
  • Learns to complete reports and forms required in conjunction with job assignments. 
  • Participates in Service Training programs required for the development of skills and knowledge. 
  • Follows all safety rules and regulations in performing work assignments. 

Skills and Qualifications

Apprenticeships are for anyone above the age of 16 who isn’t in full-time education.  We are looking for candidates who:

  • Are motivated to learn and show a positive attitude
  • Are keen to work in a team environment
  • Have a knowledge of basic standard computer applications
  • Can communicate effectively both internally and externally. 
  • Present a professional image at all times.

 The company will provide:

  • Apprenticeships are paid, details to be discussed at interview
  • Paid holiday plus bank holidays
  • Full support and product training
  • John Deere Apprenticeship training (including travel expenses, meals and accommodation)
  • Workwear and boots supplied

To apply for a Service Apprenticeship or an Apprenticeship in another area of the business, please click on the following here and complete the form to register your interest.


Location: Great Mead, Pump Lane, Framfield, East Sussex TN22 5RN
Salary: Dependent on experience, paid monthly
Job Type:  Full time, permanent

The Role:

We have a vacancy for an Agricultural Salesperson, based at our Framfield branch to sell agricultural equipment and services to new and existing customers ensuring customer relationship for a dedicated area.  The role is about making new contacts, building relationships and gaining the trust, loyalty and confidence of our customers as well as having good administrative skills and being able to operate a customer relationship management system.

Essential Duties:

  • Represents the Dealership in the sale of machinery to customers in a defined sales area.
  • Follows the sales process steps to achieve high sales performance using the sales tools available.
  • Maintains current product knowledge on features and benefits of all equipment and services potentially saleable by the dealership and attends relevant sales training events
  • Maintains current knowledge of financing options to assist customers with securing the purchase of new and used goods
  • Monitors competitor activity and products and communicates to the sales management accordingly
  • Manages new equipment field demonstrations.
  • Executes goods delivery and follow up, according to internal processes.
  • Builds strong and loyal relationships with defined sales area customers.
  • Monitors trends in customers’ business activities and timely communicates to management.
  • Uses support from Sales Specialist when required.

Skills & Qualifications:

  • 2+ years’ equipment sales experience preferred
  • Good knowledge of agricultural equipment and farming operational practices
  • Ability to use standard computer applications, internet functions and sales tools
  • Ability to analyse and interpret internal reports
  • Excellent customer relationship skills including making new contacts, building relationships and gaining the trust, loyalty and confidence of our customers
  • Ability to work extended hours
  • Good admin skills
  • Experience of a customer relationship management system.

 The company will provide:

  • Salary, paid monthly
  • Company pension scheme  
  • Paid holiday plus bank holidays

To apply for this position please send your CV and a covering letter to joglesby@tuckwellgroup.com.

Apply

Location:  Based at Ardleigh or Maulden depot
Salary: Dependent on experience, paid monthly
Job Type: Permanent, full time (40 hours per week with a flexible approach)

The Role

The purpose of the role is to ensure customers receive the relevant handover, training, support and technical diagnostics of agricultural and turf technology products and services.

This is a field-based, customer facing role which requires you to build strong customer relationships and deliver world class customer service.

The role reports to the Group Technologies Manager

Essential Duties

  • Work closely with the aftersales and sales teams to ensure new machines have all relevant hardware, activations, data migrated and data protection administration completed.
  • Complete handover and training of all on-board technology and John Deere back-office systems.
  • Ensure all jobs flagged in SVAP (job alerting system) are completed with the relevant administration.
  • Carry out technical diagnostics and repair of John Deere precision hardware
  • Manage own workload and prioritise support to customers’ demands
  • Run regular internal and external training.
  • Provide the best possible levels of customer service at all times.
  • Assist in all relevant activities in achieving departmental targets.

Skills and Qualifications

  • This would suit someone looking for their first role in precision technology 
  • Must have a passion for computing and technology
  • A team player with a can-do attitude to problem solving 
  • Ability to interact with customers and develop/build a relationship that ultimately delivers a positively satisfying experience. 
  • To build and document knowledge of customers and their technical operations, feeding back any important information.
  • Ability to effectively communicate both internally and externally. 
  • Present a professional image at all times.
  • Flexible approach to work and able to work some weekends and evenings on a rota.
  • A valid driving licence is essential

The company will provide:

  • Salary, paid monthly
  • Company pension scheme  
  • 21 days paid holiday plus bank holidays. 

 To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

Apply

Location: Ardleigh Hall, Dedham Road, Colchester, Essex CO7 7LG
Salary: Dependent on experience, paid monthly
Job Type:  Permanent, full time (39 hours per week)

The Role

To facilitate a smooth-running workshop by co-ordinating the service team and their workload.

Using good people skills and technical ability, you will need to keep the Service Manager informed of how jobs are progressing at the same time as providing guidance, instruction and direction to the team.  Excellent communication and a calm approach will help ensure customer satisfaction and repeat business.

Essential Duties

Technician Duties:

  • Performs diagnostics and repairs on agricultural equipment, including AMS products.
  • Completes all reports and administration required for work assignments (job cards – DTAC case – time sheets, etc.).
  • Maintains a clean work station, assists with overall workshop organization and correct use of tools and vehicles.
  • Follows all safety rules and regulations in performing work assignments.
  • Actively participates in training programs required for the development of skills and knowledge.
  • Performs diagnostics and repairs in the field when required.
  • Performs pre-delivery set up on new or used equipment.
  • Supports Product Specialists when required.
  • Mentors apprentices.

Team Leader Duties:

  • Distributes workload to the team according to engineer competencies.
  • Maintains workflow progression by supporting the team with pre-work preparations.
  • Makes regular contact with the team to ensure prompt and accurate customer service.
  • Monitors workflow and progress of jobs. 
  • Regularly provides progress reports to the Service / Aftersales Manager.
  • Inspects and signs off work completed by the team within their AOR ensuring High work standards
  • Carries out extra duties as required by the service manager to assist in the smooth running of the department.
  • Fills in for the Service/ Aftermarket Manager in his absence by taking telephone calls, distributing workload.

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com

Apply

Locations: Maulden Depot, Bedfordshire MK45 2BG & Framfield Depot, East Sussex TN22 5RN 
Salary: Dependent on experience, paid monthly
Job Type: Permanent, full time (40 hours per week)

The Role

We are looking for Service Managers to be based in our workshops at Maulden and Framfield.

The main focus of the role is the smooth running of the workshop and associated service technicians’ work. This role is central to keeping people happy and things moving so will suit someone who is equally comfortable dealing with people as getting tasks done. 

Essential Duties

  • Control all aspects of the service workshop environment, ensuring efficiency and profitability.
  • Handle all service enquiries, allocating work and liaise with Sales & Parts departments as required.
  • Ensure all customers receive excellent service and are kept informed.
  • Supervising a team of technicians, ensuring work is completed correctly as per company processes and safety guidelines
  • Process all invoices and credits for the workshop, ensuring all administrative tasks are completed. 
  • Providing support, coach and training for staff where required

 Skills and Experience:

  • A technical background in agricultural machinery.
  • Excellent customer service skills both face to face and on the phone. 
  • Able to communicate effectively with a wide variety of people. 
  • Good attention to detail and time management skills. 
  • Able to work calmly and effectively under pressure. 
  • Competent computer user. 
  • Able to work extended hours and weekends in line with customer needs

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com

Apply

Role:               Inventory Coordinator
Location:        Ardleigh Depot, Essex CO7 7LG
Job Type:       Permanent, full time (39 hours per week)

The Role

To organise the underwriting, preparation and sale of used turf equipment and to monitor new and used stock to ensure cost effective turnover.  This role will primarily focus on turf equipment but will also help with agricultural equipment.

Essential Duties:

  • To support the sales team with underwriting used equipment with real time market valuations.
  • To gain a good knowledge of the local, UK and the worldwide used equipment industry and to maintain, grow and develop this area by engaging with traders and building relationships.
  • To maintain, quality check and develop used equipment sales platforms for advertising used equipment.
  • To assist in monitoring inventory turns and aged stock to promote and sell in a timely manner.
  • To ensure used equipment is displayed for marketing purposes and customer viewing.
  • To liaise with export buyers to ensure correct documentation for overseas sales.
  • To perform within given timescales, stock checks and tracking of new and used equipment around our depots.
  • To ensure inventory information is up-to-date and accurate on our business platforms

Skills and Qualifications

  • Working knowledge of turf, agricultural and horticultural equipment and the used equipment industry
  • Familiarisation with our franchises
  • Excellent customer relationship skills
  • Good attention to detail
  • Ability to analyse and interpret data and reports

The company will provide:

  • Salary, paid monthly
  • 21 days paid holiday plus bank holidays.
  • Mobile and laptop for business communications

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

Apply

Role:               Junior Administrator
Department:   Wholegoods Admin
Location:        Ardleigh depot, CO7 7LG
Job Type:       Permanent, full time (39 hours per week)

The Role

We are looking for a Junior Administrator to join our busy Wholegoods team.  You will be responsible for assisting the team on a daily basis with general office duties and some specific Wholegoods administration.

The role would suit someone just starting their career and offers a great opportunity to gain experience across a number of admin processes.

Essential Duties

  • Filing, scanning and copying
  • Processing supplier invoices
  • DVLA registrations
  • Taxing vehicles for use
  • Registering John Deere machines for warranty
  • Processing Good Receive Notes

Skills and Qualifications

  • Previous admin experience would be an advantage but full on the job training will be provided
  • Good working knowledge of Microsoft Office, particularly Excel
  • Able to work effectively both within a team and individually
  • Ability to prioritise and plan
  • Enthusiastic with a “can do” attitude and willingness to learn
  • A strong communicator
  • Good attention to detail

The company will provide:

  • Salary, paid monthly
  • Company pension scheme
  • 21 days paid holiday plus bank holidays

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

Apply

Role:            Regional Aftersales Manager – Golf & Turf
Location:     Field based
Job Type:    Permanent, full time
Reports to:  Group Aftersales Manager

The Role

This is a new role introduced to maximise the Golf and Turf areas of our business. The successful candidate will be responsible for delivering and implementing a shared vision and common goals/ processes in three depots across Herts, Essex and Kent. They will help achieve consistently high standards and will build, develop and unite the Golf and Turf teams.  

Essential Duties

  • Lead, supervise and coach three Outlet Service Managers to enable them to effectively manage their own teams.
  • Ensure the delivery of high standards in the Parts and Service departments and showrooms
  • Implement and maintain effective processes to deliver the Strategic Business Plan which focuses on Customer Satisfaction, Employee Satisfaction and Aftersales growth.
  • Manage relationships with suppliers and make post-sale visits to customers to build relationships, introduce the aftermarket portfolio and to understand their individual needs so they can be met.
  • Analyse data to identify business opportunities and maintain service levels. 
  • Actively promote Aftersales services and be responsible for the growth of package sales.
  • Support the creation of annual department budgets.
  • Deliver annual Parts/ Service department performance aligned with the Company financial and operational objectives. 
  • Responsible for Key Supplier KPIs.
  • Monitor training needs and set appropriate training goals within budget.
  • Ensure compliance of Aftersales equipment, including tools and facilities

Skills & Qualifications

  • 2 years Golf or Turf industry experience is essential
  • Experience of managing a Parts and /or Service department and a good understanding of financial principles relative to Parts and Service 
  • Familiar with John Deere and competitive products. 
  • A knowledge of dealer database software 
  • Proven track record of addressing and resolving problems in a timely manner.
  • A valid driving licence is essential along with being comfortable with high volumes of driving
  • Able to self motivate and manage a remote team

The company will provide:

  • Salary, paid monthly
  • Company pension scheme  
  • 21 days paid holiday plus bank holidays. 

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

Apply

Role:               Commercial Machinery Sales Professional
Location:        Based out of either Ivychurch or Framfield Depot
Job Type:        Permanent

The Role

We are looking for an experienced sales professional to cover our South East territory.  You will target local authorities and commercial turf machinery users to build relationships and enable sales.

Working within your own territory but as part of a wider sales team, you will offer an extensive portfolio of premium brands including John Deere, to new and existing customers at the same time as helping to strengthen our great reputation within the industry.

Essential Duties

  • Create and maintain relationships with all local authorities, professional machinery operators and businesses to ensure we are the preferred supplier in your area
  • Advise on machinery types, suitability and options
  • Arrange demonstrations and deliveries directly or with the sales support team
  • Achieve sales targets in line with the annual team strategy
  • Create material for our media and marketing team to promote our business
  • Keep up-to-date with all available products including competitor brands
  • Be aware of the value of new and used equipment within the industry
  • Work with the demo team to ensure equipment suitability
  • Assist in maintaining stock availability and minimising used and aged inventory
  • Create quotations and manage pricing to maximise sales opportunities
  • Use CRM to log all enquiries, opportunities and contacts
  • Assist with open days and regional shows

Skills and Experience

  • A full, clean driving licence (and trailer licence desirable)
  • Willing to be flexible with hours to maintain our level of service in busy times
  • Regional knowledge of turf machinery users
  • Turf machinery experience
  • Sales experience
  • Computer literacy including MS office and CRM

The company will provide

  • Salary, paid monthly
  • 21 days paid holiday plus bank holidays
  • Performance related bonus
  • Company pension scheme
  • Career progression opportunities
  • Vehicle for business and personal use, laptop, ipad, phone

To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com

Apply

Role:               Digital Marketing Assistant
Location:        Based out of the Worlingworth or Ardleigh Depot
(Flexible working will be considered)
Job Type:        Permanent, full time (39 hours)

The Role

This is a great opportunity for an enthusiastic, outgoing individual who wants to be part of an exciting, growing business.  Responsible for day-to-day marketing operations, including the managing of social media channels and content, design and production of marketing assets, website management and other content gathering from around the business.

 

Essential Duties

  • Website management and search engine optimisation (SEO)
  • Managing social media channels as well as integrating marketing campaigns
  • Designing and publishing promotions and marketing material
  • Creating internal newsletters and correspondence
  • Event planning and layout design, promotion activities at shows, display design and inspiration
  • Placing and writing editorial for internal use, website content and external media opportunities

Skills and Experience

  • Previous experience of social media marketing, email marketing, SEO, website maintenance and Google business is required
  • Experience of designing marketing products with a great eye for detail
  • Aptitude for learning and taking on board new information
  • Able to plan and manage own workload and meet deadlines
  • Good organisational skills, meticulous and accurate
  • A strong competence in ICT, with familiarity in Microsoft Office (Word, Excel, Outlook, PowerPoint), and knowledge of Photoshop / Indesign / MailChimp and WordPress
  • Self-motivated, with a desire to complete outcome orientated tasks successfully
  • A knowledge and understanding of agriculture and/or farming or the turf care industry.
  • Flexibility including a willingness to travel if/when required
  • A team player who is keen to contribute
  • Exemplary communication and people skills
  • Confident to effectively communicate over the telephone, by email and in face-to-face meetings.
  • A valid driving licence

The company will provide:

  • Salary, paid monthly
  • Company pension scheme  
  • 21 days paid holiday plus bank holidays. 

 To apply for this position please send your CV and a covering letter to recruitment@tuckwells.com.

Apply
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